Payment policy

At IVY Singapore, we provide secure and straightforward payment options to ensure a smooth and seamless shopping experience.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Mastercard
• Visa
• Google Pay
• Apple Pay

All available payment methods are displayed securely during checkout.

2. Payment Processing

Payment must be completed at the time of purchase.

Orders are prepared and dispatched once full payment has been successfully received. If a payment is declined or cannot be processed, the order will not be confirmed.

3. Pricing and Currency

All prices are displayed in Singapore Dollars (SGD).

Prices may be updated at any time without prior notice. Any applicable taxes and fees will be calculated during checkout where required.

4. Secure Payment Processing

We use SSL encryption and trusted payment providers to ensure that all transactions are processed securely.

IVY Singapore does not store credit card details or other sensitive payment information.

5. Refunds and Chargebacks

Refunds are processed in accordance with our Return & Refund Policy.

Unauthorised chargebacks or payment disputes may be formally challenged. Should you experience any issues with a transaction, please contact us directly so we can resolve the matter as quickly as possible.

6. Fraud Prevention

IVY Singapore reserves the right to cancel or temporarily suspend any order where fraudulent, suspicious or unauthorised activity is suspected.

For certain orders, additional verification may be requested to protect both our customers and the security of their payments.

7. Contact Information

Should you have any questions regarding payments or your order, please visit our Contact Us page and submit the contact form. Our customer support team will be happy to assist you.

Customer Support Hours

Monday to Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: 10:00 AM to 5:00 PM
Singapore Time (SGT)

We aim to respond to all enquiries within one business day.