At IVY Singapore, your satisfaction is important to us. Should you not be completely satisfied with your purchase for any reason, we offer a simple and transparent returns process.
You may return your item within 30 days of receiving your order.
Items must be returned unworn, unused, in their original condition and in the original packaging.
Our customer support team is available to guide you through every step of the returns process.
You will not incur any return shipping costs if your item was delivered incorrectly, arrived damaged or is otherwise defective. In these cases, please contact us within five business days of delivery.
Should you wish to return an item for personal reasons, the return shipping costs will be the customer’s responsibility. Returns must be sent using a trackable shipping method.
Please email info@ivy-singapore.com with your order number and the reason for your return.
Our team will provide you with the return instructions and return authorisation by email.
Securely pack the item in its original packaging, including all tags, accessories and documentation.
Arrange and print a shipping label through your preferred shipping provider.
Drop off the parcel at the nearest location of your chosen shipping provider using a tracked shipping service.
Please contact us at info@ivy-singapore.com to receive the correct return address before sending your parcel. Returns sent to an address that was not provided by our customer support team may not be eligible for a refund.
We strongly recommend keeping your proof of shipment and tracking number until your return has been fully processed.
Once your return has been received, we will inspect the item to ensure that it meets our return requirements.
Once approved, your refund will be issued to your original payment method. Please allow up to five business days for the refund to appear, depending on your payment provider.
Partial refunds may be granted in the following circumstances:
The fastest way to receive a different item is to return your original order and place a new order once your return has been approved.
For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable products will be clearly indicated on the relevant product page.
By placing an order with IVY Singapore, you acknowledge and accept this Return & Refund Policy.
Should you have any questions regarding returns or refunds, please visit our Contact Us page and submit the contact form. Our customer support team will be happy to assist you.
Singapore Time (SGT)
Monday to Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: 10:00 AM to 5:00 PM
We aim to respond to all enquiries within one business day.
