Shipping policy

At IVY Singapore, we are committed to providing a seamless shopping experience with clear and transparent shipping policies. We are pleased to offer Free Premium Tracked Shipping on all orders across Singapore.

Shipping Information

This shipping policy applies to all orders placed within Singapore.

Delivery Details

Below are the estimated delivery times for all orders:

Order cut-off time: 5:00 PM Singapore Time (SGT). Orders placed after this time will be processed on the next business day.

Processing time: 1–3 business days, Monday to Friday. Once your order has been carefully prepared, it will be dispatched through our trusted shipping partner, SingPost.

Delivery time: 4–7 business days, Monday to Friday.

Total estimated shipping time: 5–10 business days, Monday to Friday.

Shipping Services

For deliveries within Singapore, we partner with SingPost to provide reliable and secure nationwide delivery.

Shipping Costs

Free shipping: All orders across Singapore qualify for free shipping. No minimum purchase is required.

Delivery Issues

Should you experience any issues with your delivery, including delays or lost parcels, please contact our customer support team directly. We are here to assist you and help ensure that your order arrives safely.

Order Tracking

Once your order has been shipped, you will automatically receive an email containing your tracking information. This allows you to follow the status of your order at any time.

Contact Details

Should you have any questions regarding your order, shipping or payment, please visit our Contact Us page and submit the contact form. Our customer support team will be happy to assist you.

Customer Service Hours

Singapore Time (SGT)

Monday to Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: 10:00 AM to 5:00 PM

We aim to respond to all enquiries within one business day.